Privacy Policy & Medical Disclaimer

Myrna at HELPING HEARTS SERVICES & COUNSELING knows that you care about how your personal information is used and shared, and I take your privacy seriously. Please read the following to learn more about my Privacy Policy. By using or accessing my website or other services (“Services”) in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that I will collect, use, and share your information in the following ways.  If you do not agree with the terms of this Privacy Policy, please refrain from using or accessing the Services.‍

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What does this Privacy Policy cover? 
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This Privacy Policy covers my treatment of personally identifiable information (“Personal Information”) that I gather when you are accessing or using my Services, but not to the practices of companies I don’t own or control, or people that I don’t manage. I gather various types of Personal Information from my users, as explained in more detail below, and I use this Personal Information internally in connection with my Services, including to personalize, provide, and improve my services, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, I may also share some Personal Information with third parties, but only as described below. 

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I do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If I learn that I have collected personal information from a child under age 13, I will delete that information as quickly as possible. If you believe that a child under 13 may have provided me personal information, please contact me at contact@helpingheartservices.com.

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I do not control and are not responsible for the privacy practices of third parties, including those linked on my website.  I encourage you to review the privacy policies of each website and application that you visit and use.

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‍Will Soe Myrna Cortez ever change this Privacy Policy? ‍
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I am constantly trying to improve my Services, so I may need to change this Privacy Policy from time to time as well, but I will alert you to changes by placing a notice on www.helpingheartservices.com, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from me (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

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‍What Information does Soe Myrna Cortez collect and how is it used? ‍
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I receive and store any information you knowingly provide to me. For example, if you submit a form through the “Contact” page or call for a consultation, I will collect Personal Information such as your name, organization name, age, state, phone number and email address. Certain information may be required to register with me or to take advantage of some of my features. I may communicate with you if you’ve provided me the means to do so. For example, if you’ve given me your email address or phone number, I may send you promotional email offers about my services or products of other companies required to complete your psychotherapy treatment if you become a client, or email you about your use of the Services. Also, you may receive a confirmation when you open an email from me. This confirmation helps me make my communications with you more interesting and improve my services. If you do not want to receive communications from us, please indicate your preference by sending an email to contact@helpingheartservices.com.

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I also use your information to provide Services to you, to conduct outreach regarding expansion of my network, to provide you with customer support, to develop, test and improve my Services, to identify and create new services and to improve user experiences.‍

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Will Soe Myrna Cortez share any of the Personal Information it receives? ‍
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I may choose to buy or sell assets, and may share and/or transfer account, contact, and other Personal Information in connection with the evaluation of and entry into such transactions. Also, if I (or my assets) are acquired, or if I go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party. 

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I may de-identify your Personal Information so that you are not identified as an individual, and provide that information to my partners. I may also provide aggregate usage information to my partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. 

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In some circumstances, I employ other companies and people to perform tasks on my behalf and need to share your information with them to provide products or services to you; for example, I may use a third-party mail management service to send you emails on my behalf. Unless I tell you differently, my agents do not have any right to use the Personal Information I share with them beyond what is necessary to assist me. 

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I reserve the right to access, read, preserve, and disclose any information that I reasonably believe is necessary to comply with law or court order; enforce or apply this Privacy Policy and other agreements; or protect the rights, property, or safety of Soe Myrna Cortez, my employees, our users, or others. ‍

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Is Personal Information about me secure? ‍
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I endeavor to protect the privacy of your Personal Information and I hold in my records. While I take strict measures to protect information, I cannot guarantee complete security, such as from unauthorized entry or use, hardware or software failure, and other factors that may compromise the security of user information.

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Does Soe Myrna Cortez offer medical advice? ‍
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MEDICAL DISCLAIMER

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Soe Myrna Cortez is California state licensed to provide and provides psychotherapy services only to clients accepted by me after signing all necessary consents. I do not offer medical advice or diagnoses, or engage in the practice of medicine. My Services are not intended to be a substitute for professional medical advice, diagnosis, or treatment and are offered for informational and communicative purposes only. The Services are not intended to be, and must not be taken to be, the practice of medicine, nursing, pharmacy or other healthcare advice by Soe Myrna Cortez.

The Services are not meant to diagnose or treat any conditions – only your medical professional can determine the right course of treatment for you and determine what is safe, appropriate and effective based on your needs. Reliance on any information provided by Soe Myrna Cortez or in connection with the Services is solely at your own risk. You are solely responsible for any decisions or actions you take based on the information and materials available through the Services.

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You acknowledge that although some content on this website may be provided by individuals in the medical profession, the provision of such content does not create a medical professional/patient relationship between you and Soe Myrna Cortez or between you and any other individual or entity, and does not constitute an opinion, medical advice, or diagnosis or treatment. Healthcare providers and patients should always obtain applicable diagnostic information from appropriate trusted sources. Healthcare providers should never withhold professional medical advice or delay in providing it because of something they have read in connection with our Services. ‍

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THE SERVICES SHOULD NEVER BE USED AS A SUBSTITUTE FOR EMERGENCY CARE. IF YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, ARE THINKING ABOUT SUICIDE OR TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS, YOU SHOULD SEEK EMERGENCY TREATMENT AT THE NEAREST EMERGENCY ROOM OR DIAL 911.

 

‍California Resident Rights

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Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact me to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact me at contact@helpingheartservices.com

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General Data Protection Regulation (GDPR)‍
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I do not knowingly collect Personal Information about individuals residing in the European Union. If you believe that I have collected or processed Personal Information about an individual residing in the European Union, please contact me at contact@helpingheartservices.com. ‍

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What choices do I have? ‍
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You can always opt not to disclose information to me, but keep in mind some information may be needed to register with me or to take advantage of some of my features. You may be able to add, update, or delete information as explained above. When I update information, however, I may maintain a copy of the unrevised information in my records. Some information may remain in my records even if you request deletion of such information from your account. I may use aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. ‍

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Contact Information ‍
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If you have any questions or comments about this Privacy Policy, the ways in which I collect and use your Personal Information, your choices and rights regarding such use, please do not hesitate to contact me at: www.helpingheartservices.com or contact@helpingheartservices.com